Shipping Policy

Quick Order Processing
We aim to dispatch all orders within 24 hours after payment is received because we know you’re eager to receive your package!

Shipping Rates
Free Shipping: Enjoy free standard shipping on orders over SGD 50.00
Flat Rate Shipping: Orders below SGD 50.00 will incur a flat fee of SGD 4.00
United States and Canada Shipping: Please visit our US store here.

Delivery Times
While we work hard to deliver your order promptly, there may be delays during peak periods like sales, festive seasons, or product launches. If this happens, we’ll keep you updated along the way.

Important Information
Shipping fees do not include customs duties or import taxes, which are determined by your country. Any additional charges are the customer’s responsibility. To estimate potential fees, we recommend contacting your local customs office or using online tools.

Please Note

• International shipping is available only to select countries listed in our policy.
• If a parcel is returned or undeliverable due to unpaid duties, uncontactable recipients, or similar reasons, the customer will be responsible for any extra costs incurred (e.g., return or handling fees).

What to Do If Your Package Is Marked as Delivered But You Can’t Find It
Contact us immediately so we can work with the courier to locate your package.

Check with family members, neighbors, or home security (like CCTV) in case it was delivered nearby.

While we’ll do everything we can to assist, we are not responsible for parcels lost by the courier.

• Unsure about customs or import taxes? Check with your local post office before placing your order or you can check it here.
• Delivery times may vary during festive seasons or sales due to high demand.

If you have any questions or need assistance, our team is always here to help.
Feel free to reach out anytime to hello@nooktheory.com 🥰